Refund policy
📦 Refund & Return Policy
Last updated: 04/24/2026
At Zentromin.com, we want you to be satisfied with your purchase. Please review our policy below.
Returns
We accept returns within 30 days of delivery.
To qualify for a return:
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Items must be unused, unworn, and in original condition
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Items must be returned in original packaging
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Proof of purchase (order number or confirmation email) is required
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Personal care items (for hygiene reasons)
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Perishable goods
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Final sale or clearance items
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.
Please include:
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Your order number
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Clear photos of the item and packaging
We will offer a replacement or full refund at no additional cost.
Refunds
Once your return is received and inspected, we will notify you of approval.
If approved:
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Refunds are issued to your original payment method
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Processing time: 5–10 business days (depending on your bank/provider)
Return Shipping
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Customers are responsible for return shipping costs
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Original shipping fees are non-refundable
If the return is due to our error (damaged, defective, or wrong item), we will cover the return cost.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this window, orders may already be processed or shipped and cannot be canceled.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account
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Contact your credit card provider
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Contact your bank
If you still need help, email us at:
Zentromin@gmail.com
Contact Information
For any questions, please contact us:
Email: Zentromin@gmail.com
Business Name: Zentromin